Description

Crossroads4Hope, A Network of Cancer Support (CR4H), has been improving the lives of people with cancer and their loved ones for more than two decades. We take on the cancer journey with people diagnosed, caregivers, and loved ones, providing a network of support, information, resources, and professionals who fill critical gaps in care that often occur between medical appointments and within the healthcare system itself. Our services, which are free of charge, are designed to address the emotional, psychological, social, and practical challenges and gaps in care that come with a cancer diagnosis. Our mission is to transform the cancer experience by reducing the burden on all those who are impacted, especially in low-income and marginalized communities. Led by social work principles, most notably social justice, we are experts in patient activation and delivering psychosocial interventions. We move individuals through the health crisis caused by cancer to become activated with the behaviors that enable them to take control of their health and care through access to resources and programs of support, education, well-being, and hope.

The Senior Director of Education leads a team responsible for designing and delivering high-quality educational programs that address the psychosocial and educational needs of cancer patients, caregivers, and professionals in mental health, healthcare, and the broader community. The position ensures that programs are evidence-based, patient—and family-centered, and aligned with the organization’s mission. Leveraging innovative strategies and technologies, the Senior Director will expand the reach of digital and in-person education nationally. 

Responsibilities 

• Lead the design, planning, execution, and evaluation of all digital, in-person, and virtual educational programs, conferences, and other educational initiatives.
• Guide the development of online and in-person courses, incorporating best practices in the instructional design of eLearning.
• Ensure content is evidence-based and culturally sensitive and undergoes focus group testing and internal advisory board review as appropriate. Professional education must meet accreditation standards and guidelines.
• Oversee the writing and submission of abstracts, posters, and presentations for academic conferences and manuscripts to academic journals.
  Initiate efforts to publish organizational data and learnings, ensuring they are shared through diverse channels, including advocacy groups, healthcare professionals and organizations, academic platforms, and community partners.
• Create and utilize assessment tools to measure learning outcomes and program impact. Analyze data to evaluate effectiveness, uncover innovation opportunities, and deliver outcome reports to stakeholders and executive leadership.
• Develop and foster industry partnerships with national and international experts to enhance educational content and reach. 
  Provide input to the fund development team on grants and other proposals.
• Collaborate with the internal clinical and outreach teams and external stakeholders to align initiatives with strategic goals and community needs assessments.
• Partner with the marketing team on content creation, including layout and production, visual media, and editing and promotion.
• Manage administrative tasks, including contractual and cooperative agreements, payment processing, project expenses, and other duties as assigned.
• Identify, recruit, and manage expert speakers for educational events and conferences.
• Oversee content quality and ensure impactful, patient-centered, evidence-based presentations.
• Plan and manage educational events, including virtual, hybrid, and in-person conferences.
• Coordinate with speakers, vendors, and teams to ensure successful event execution.
• Develop budgets, timelines, and logistics plans for educational activities and conferences. 
• Represent the organization at national and international conferences, workshops, and seminars.
• Publish research and contribute to advancements in psycho-oncology education.
• Stay informed of trends in oncology, education, and technology to maintain the program's competitive edge.  

Crossroads4Hope, A Network of Cancer Support is an equal opportunity organization and will not allow discrimination based on age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.

Requirements

Qualifications 

• Master’s degree in social or behavioral sciences (e.g., Social Work, Social Psychology, Public Health, Sociology, or related health and human services fields). A Doctorate is preferred.  
• 8-10 years of progressive leadership experience in education or health communications and program management and a proven track record of leading large-scale initiatives and/or teams.
• Experience with CME/CE-accredited programs and global health initiatives.
• Understanding healthcare disparities and a commitment to health equity, including experience leading diverse teams.
• A valid driver’s license.
• CHES, MSCHES, or similar certification is a plus.

Competencies 

• Strong project management skills and experience with digital learning platforms. Certification in project management (PMP) or healthcare education leadership is a plus.
• Proficiency in digital tools and online learning platforms.
• Experience with survey research, focus groups, public health research, marketing research, or statistical software is a plus.
• Excellent written and oral communication skills, including knowledge of plain language health writing and health literacy best practices. Candidates will be asked to share samples of health-related, patient-directed writing samples in plain language.
• Analytical mindset with experience in data-driven decision-making.
• Highly motivated and self-directed, including the ability to multi-task effectively while maintaining attention to detail, accuracy of work product, and meeting deadlines.
• Team player, creative thinker, effective problem-solver, and customer service orientation.
• Commitment to diversity, equity, and inclusion in educational initiatives. Experience with community health education among minority and/or underserved communities is a plus.
• The ability to speak and write in Spanish or other non-English languages is a plus.
• Proficiency with Microsoft Office (including Outlook, Word, PowerPoint, and Excel). Project management software experience is a plus.