Description

At Insmed, every moment and every patient counts - and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you'll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person's contributions to meaningful progress. That commitment has earned us recognition as Science magazine's No. 1 Top Employer for four consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we're in. Are you?

About the Role:
The Associate Director, Patient Services Partner Relations oversees key vendor partnerships that support Insmed's patient services programs. This role manages contracts, performance, and day-to-day operations across specialty pharmacies, hub providers, and patient assistance programs to ensure service excellence, compliance, and alignment with Insmed's strategic goals.

The Associate Director, Patient Services Partner Relations is responsible for leading and optimizing vendor partnerships that support Insmed's patient services programs, including specialty pharmacies, patient assistance programs, and hub service providers. This role serves as the primary liaison for vendor operations, overseeing contracts, budgets, performance management, and issue resolution. You will drive alignment across internal stakeholders and external partners by balancing strategic priorities with day-to-day execution. This will involve strong collaboration, vendor governance, and the ability to manage multiple initiatives across therapeutic areas, ensuring that each partnership contributes to Insmed's broader patient services strategy and organizational goals.

This position reports to the Director of Patient Services Operations and will be remote.

What You'll Do:

Responsibilities

Additional representative responsibilities will include, but not necessarily be limited to, the following:

• Serve as primary Patient Services point of contact for vendor relations, specialty pharmacy operations, and Insmed's patient assistance program.
• Manage day-to-day operations across all patient services vendors, ensuring adherence to governance protocols, internal processes, and contracts.
• Partner with Patient Services stakeholders, Finance, Procurement, and Contracting to develop or renew Statements of Work (SOWs) and Task Orders (TOs), including vendor budgets and deliverables.
• Align with cross-functional teams to understand priorities and inform program design and strategy based on customer/patient needs, outcomes, and market dynamics.
• Oversee vendor performance to ensure deliverables meet expectations and agreed upon Service Level Agreements (SLAs).
• Lead escalation governance for urgent vendor issues, case progression blockers, and specialty pharmacy escalations.
• Act as integration project lead when new vendors or external partnerships are added.
• Develop, maintain, and manage Business Requirements Documents (BRDs), including execution, approvals, change management, and version control, ensuring alignment with vendor SOPs and process flows.
• Facilitate vendor training, audits, quality compliance monitoring, and issue resolution processes, including stakeholder communication of risks, non-compliance, and remediation plans.
• Partner with the Channel and Distribution team to support specialty pharmacy operations.
• Plan and project manage execution of prioritized vendor milestones and deliverables, communicating status and risks across stakeholders.
• Maintain oversight of vendor performance to identify opportunities for operational enhancements and continual improvement, supporting enterprise and program-specific business reviews.

Who You Are:

Qualifications

• Bachelor's degree required
• 10+ years of pharma/biotech industry experience
• 5+ years of direct pharmaceutical experience in patient services
• 3+ years of program operations management experience
• Vendor management, patient assistance program, and/or specialty pharmacy experience
• Rare and/or specialty disease experience
• Product launch experience in patient services
• Significant experience in managing vendor onboarding, change management / transitions, and milestone delivery
• Consistent record of success through teamwork and execution
• Exceptional learning agility
• Ability to think strategically to continuously improve processes
• Guide understanding of access programs for specialty pharmaceuticals with particular focus on orphan diseases
• Excellent communication skills (verbal and written) and program management skills
• Highly organized with a strong attention to detail, clarity, accuracy, and conciseness
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Travel will be approximately 25%
• Successfully exhibit Insmed's five (5) core corporate competencies of: Collaboration, Accountability, Passion, Respect and Integrity; along with any other position-specific competencies
• Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace

#LI-REMOTE

#LI-MC1

Pay Range:
$139,000.00-195,200.00 Annual

Life at Insmed

At Insmed, you'll find a culture as human as our mission-intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include:

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)
• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration
• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance
• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.